At BOLD, we pride ourselves on more than just building beautiful custom homes. Our commitment extends far beyond the construction phase, we offer lifetime support to ensure our clients thrive in their new spaces. This holistic approach is at the heart of how we guide homeowners, from the initial design to decades of maintenance and problem-solving.
Recently, this philosophy was brought to life in an unexpected way. I posted a piece of content on LinkedIn about removing a backflow preventer, a small but critical task for many homeowners. One of our past clients reached out, mentioning they were struggling to disconnect one side of theirs. It was a moment to put our support promise into action. I shared a few practical tips: checking for any residual water pressure, using a large wrench with a steady grip, and using the assembly as leverage to loosen. Moments later, they followed up with great news, it worked! They even sent a photo of themselves, beaming with pride, standing next to the completed task.
This experience is a perfect example of how we stay connected with our clients. The building process is just the beginning. Whether it’s troubleshooting a plumbing issue, offering advice on home upkeep, or simply being a resource years after move-in, we’re here. Our custom home journey includes:
- Personalized Guidance: From blueprint to final walkthrough, we tailor every step to your vision.
- Hands-On Support: We’re available to answer questions, share expertise, and solve problems as they arise.
- Lifetime Partnership: Our relationship doesn’t end at the keys handover, we’re your go-to team for the life of your home.
Building a custom home is a significant investment, and we believe it deserves ongoing care. Have you encountered a home maintenance challenge? Feel free to reach out, we’d love to help. Let’s continue building not just homes, but lasting trust.
